careers.
Life at OTS IT Partners is all about helping people use technology.
We are all about helping people use technology. We simplify, we succeed as a team, and when something isn’t right, we always call it out. We listen to each other and to our customers. We make changes, often very quickly, and have no tolerance for office politics.
Life here is also about transparent communication; with daily huddles, core values, and company roundtables. Keeping everyone informed, aligned and rewarding performance is very important to us.
If you're an IT professional looking to further your career and think your Values fit with OTS IT Partners, see our open positions below.
Hybrid Service Desk Technician
Description
OTSIT Partners has just started the hunt for a Hybrid Service Desk professional to join our growing team, supporting a wide range of customer's technical environments across and even broader range of technologies. In this role, you will mix remote service desk support with onsite visits to clients. Have a work/study life balance through hybrid working arrangements.
Duties
-
Providing remote service desk support as well as onsite support to a variety of environments from 5 - 350 users
-
Supporting a combination of servers, desktops and applications within Microsoft AD, cloud and Exchange environments
-
Delivering the support of on-premise and cloud infrastructure
-
Performing a wide variety of support across many technologies
-
Occasional project team work to deploy solutions for customers
-
Working with highly experienced solutions experts to maintain best practice environments
Requirements
-
Understanding of end user support and Active Directory
-
Good general knowledge of Windows Server and Exchange
-
A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
-
Experience working with an IT outsourcer or managed service provider (MSP)
-
An understanding of ticketing systems and customer service principles